Official user agreement governing your use of hoki89 platform and services
Last Updated: January 15, 2026
For purposes of these Terms and Conditions ("Terms"), the following definitions apply:
By accessing, registering for, or using any part of the hoki89 platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety. These Terms constitute a binding legal agreement between you and hoki89.
If you do not agree with any provision of these Terms, you must immediately cease using the Platform and refrain from creating an Account. Continued use of the Services following any modification to these Terms constitutes your acceptance of such modifications.
We reserve the right to amend, modify, or update these Terms at any time without prior notice. Material changes will be communicated via email notification to registered users and through prominent notice on the Platform. Your continued use of hoki89 Services after such modifications indicates your acceptance of the updated Terms.
Important: These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming guidelines, which form integral parts of your agreement with hoki89.
To register for and use hoki89 Services, you must satisfy all of the following eligibility requirements:
You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater. hoki89 strictly prohibits underage gambling. We reserve the right to request age verification documents at any time, and failure to provide satisfactory proof of age will result in immediate account suspension and forfeiture of funds.
Our Services are primarily intended for users residing in Indonesia. By using hoki89, you represent and warrant that you are physically located in a jurisdiction where online gambling is not explicitly prohibited by local law. You are solely responsible for ensuring that your use of our Services complies with all applicable laws in your jurisdiction.
You must have full legal capacity to enter into binding contracts under the laws of your jurisdiction. You represent that you are not prohibited by law, contract, or any other reason from using online gambling services.
Each user is permitted to maintain only one (1) Account with hoki89. Creating multiple Accounts, whether under your own name or using false identities, is strictly prohibited and will result in permanent closure of all associated Accounts and forfeiture of balances.
21+ Only: hoki89 takes underage gambling prevention seriously. We employ age verification procedures through Indonesian national identity card (KTP) validation. Any user found to be under 21 years of age will have their Account permanently closed and all funds forfeited without exception.
To create an Account, you must provide accurate, current, and complete information including your full legal name, date of birth, email address, phone number, and residential address. All information provided during registration must match the details on your government-issued identification documents.
hoki89 operates under international Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. We reserve the right to request verification documents at any time, including but not limited to:
Failure to provide requested documentation within 30 days may result in Account suspension and withdrawal restrictions until verification is completed.
You are solely responsible for maintaining the confidentiality of your Account credentials (username and password). You must not share your login details with any third party. Any activity occurring through your Account will be deemed to have been authorized by you, and you will be held liable for all transactions, deposits, wagers, and withdrawals made through your Account.
If you suspect unauthorized access to your Account, you must immediately notify hoki89 customer support. We are not liable for any losses resulting from unauthorized Account access due to your failure to maintain credential security.
You must promptly update your Account information if any details change (address, phone number, email). hoki89 is not responsible for failed communications due to outdated contact information.
hoki89 accepts deposits through the following methods for Indonesian users:
The minimum deposit amount is Rp 10,000. Maximum deposit limits vary based on your VIP tier and verification status. All deposits are processed in Indonesian Rupiah (IDR) unless otherwise specified.
Deposits are typically credited to your Account within 1-5 minutes for bank transfers and e-wallets, and 10-30 minutes for cryptocurrency deposits depending on blockchain confirmation times. hoki89 does not charge deposit fees; however, your payment provider may impose their own transaction fees.
You may request withdrawals once your Account is fully verified. The minimum withdrawal amount is Rp 50,000. Withdrawals must be made to a bank account or e-wallet registered in your own name matching your Account details.
Standard withdrawal processing times are 1-24 hours for verified Accounts. VIP Gold members receive priority processing within 1-4 hours. Cryptocurrency withdrawals are processed within 1-6 hours depending on blockchain network congestion.
Withdrawals may be subject to the following restrictions:
hoki89 maintains strict AML procedures. Deposits must be wagered for genuine gaming purposes. Accounts used solely for fund transfers without gaming activity may be suspended. We reserve the right to report suspicious transactions to relevant authorities.
hoki89 offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty rewards. All bonuses are subject to specific terms, eligibility criteria, and wagering requirements as stated in the individual promotion terms.
Bonus funds are subject to wagering (turnover) requirements before they can be converted to withdrawable cash. Wagering requirements are expressed as a multiplier (e.g., 30x) applied to the bonus amount or combined bonus and deposit amount. Different game types contribute differently toward wagering:
hoki89 prohibits bonus abuse including but not limited to: creating multiple Accounts to claim bonuses, colluding with other players, using betting strategies solely to clear wagering requirements without genuine risk, or any activity designed to guarantee profit from bonus funds. Detected bonus abuse will result in bonus forfeiture, Account suspension, and potential permanent closure.
If you request a withdrawal before completing wagering requirements, all bonus funds and associated winnings will be forfeited automatically. Only your original cash deposit (minus amounts already wagered) will be available for withdrawal.
All bets placed through hoki89 are final once confirmed. You are responsible for verifying the accuracy of your bet selections, stake amounts, and odds before confirmation. hoki89 will not cancel or modify bets except in cases of obvious technical error or as required by governing sports authorities.
Sports betting markets are settled according to official results as determined by the relevant governing body (FIFA, UEFA, AFC, PSSI, etc.). If a match is postponed, abandoned, or cancelled, settlement rules vary by sport and are detailed in our comprehensive betting rules available on request.
For football betting specifically: matches must be completed (90 minutes plus injury time) for bets to stand. If a match is abandoned before completion, most markets are void except those already determined (e.g., first goal scored, first-half result).
Live casino games are subject to the standard house rules for each game variant (Baccarat, Roulette, Blackjack, etc.). In the event of a technical disconnection during a live game round, the round will be completed and settled according to the game outcome. You can view round history to confirm results.
All slot games use certified Random Number Generators (RNG) to ensure fair and random outcomes. Return to Player (RTP) percentages are displayed for each game. Displayed RTP is theoretical and calculated over millions of spins; actual session results will vary.
Togel (lottery betting) markets are settled according to official draw results from the respective lottery operators (Singapore Pools, Hong Kong Jockey Club, etc.). Results are final once published by the official source. hoki89 is not responsible for delays in result publication by third-party lottery operators.
hoki89 reserves the right to impose maximum payout limits on certain bet types or markets. These limits are displayed in the betting slip or game rules and may vary based on sport, market type, and bet complexity.
The following activities are strictly prohibited and will result in immediate Account closure and forfeiture of funds:
While hoki89 strives to maintain 24/7 platform availability, we do not guarantee uninterrupted access to Services. The Platform may be unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control. hoki89 is not liable for any losses resulting from Platform downtime.
In the event of technical errors including incorrect odds display, game malfunctions, or system failures, hoki89 reserves the right to void affected bets and refund stakes. Any winnings derived from obvious technical errors will not be honored.
hoki89 Services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the Platform will be error-free, secure, or free from viruses or other harmful components.
To the maximum extent permitted by law, hoki89 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, data, or goodwill. Our total liability to you for any claims shall not exceed the amount of your Account balance at the time of the claim.
You agree to indemnify and hold harmless hoki89, its operators, affiliates, and service providers from any claims, losses, damages, or expenses (including legal fees) arising from your breach of these Terms, violation of applicable laws, or misuse of the Platform.
hoki89 reserves the right to suspend or permanently close your Account at any time without prior notice if we reasonably believe you have breached these Terms, engaged in prohibited activities, or if required by law or regulatory authority. Upon closure, you forfeit any remaining Account balance unless closure was due to technical error on our part.
You may request temporary or permanent self-exclusion from hoki89 Services as part of our responsible gaming commitment. Self-exclusion requests must be submitted in writing to customer support. During the exclusion period, you will be unable to access your Account or place bets. For more information, visit our Responsible Gaming page.
You may close your Account at any time by contacting customer support. All pending bets must be settled and wagering requirements cleared before closure. Any remaining withdrawable balance will be returned to your registered payment method within 7 business days of closure request approval.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which hoki89 holds its operating license. Any legal proceedings must be conducted in the courts of that jurisdiction.
In the event of a dispute between you and hoki89, we encourage resolution through good-faith negotiation. Please contact our customer support team with detailed information about your dispute. We will investigate thoroughly and respond within 14 business days.
If informal resolution is unsuccessful, disputes may be referred to an independent Alternative Dispute Resolution (ADR) service or gaming arbitration authority as determined by hoki89's licensing jurisdiction.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class action, consolidated action, or representative action.
For questions regarding these Terms and Conditions, or to report Terms violations, please contact hoki89 customer support:
Effective Date: These Terms and Conditions are effective as of January 15, 2026, and apply to all users of the hoki89 platform. By continuing to use our Services, you agree to be bound by these Terms in their current form.
Our Terms ensure full compliance with international gaming regulations and Indonesian market requirements.
Clear, comprehensive guidelines covering all aspects of platform use, betting, and account management.
Terms designed to protect both hoki89 and users, ensuring fair play and secure transactions.
Explore our additional resources to understand your rights and responsibilities
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